Privacy and cookies policiy

Last update: April 14, 2026

L’Association des Comités de Résidents Officielle du Québec (ACROQ) inc. (“L’Association des Comités de Résidents Officielle du Québec (ACROQ)”) takes your privacy very seriously and is committed to protecting your personal information.

When you provide us with your personal information through our website (“Website”) or as part of our digital technology and strategy services, we presume that you consent to the processing of your personal information as described in this policy. Our Website link is: https://www.acroq.ca/

1. What is the scope of this policy

This policy applies to you. It describes how we collect, use, communicate, and protect your personal information when you provide it on our Website or as part of our services. This policy also contains information about how to exercise your rights, for example, to access or rectify your personal information.

Our website may contain links to other websites or resources operated by third parties. These sites and resources are governed by the policies of these third parties and l’Association des Comités de Résidents Officielle du Québec (ACROQ) assumes no responsibility for them.

2. How do we collect your personal information?

We collect your personal information when you:

Provide it on our Website, for example, through our contact forms;
Navigate to our Website, for example, through cookies or other tracking tools;
Provide it to us by other means, as part of our digital strategy and technology services or otherwise.

3. What personal information do we collect and why?

What?	Why?
Automated collection tools on our Websites (internet users)
Browsing habits Content preferences Unique identifier Number of visits and pages viewed Company name, city, and country	Improving our services Generating statistics on the frequency of visits to our websites Carrying out targeted advertising and retargeting Maintaining your session Analyzing visitor traffic to our Website and contacting certain companies where visitors work (this is made possible using tools such as Leadfeeder)
Customer services	Business contact information (email address, telephone number, duties within the company, etc.) Purpose of contacting Elements contained within the email, message, or telephone conversation
We use cookies in the ways and for the purposes described in our banner. View details of the cookies used.
Customer services
Business contact information (email address, telephone number, duties within the company, etc.) Purpose of contacting Elements contained within the email, message or telephone conversation	Protecting the security of personal information you provide us Contacting you and assisting you with the development of your project
Business contact information Details of the technical problem	Responding to your support requests, including emergency support requests
Business contact information Identifiers for access setup and session registration	Offering training to your employees, for certain platforms and services

This list of personal information is not necessarily exhaustive. It is presented to allow you to better understand how we use the personal information you provide us.

4. To whom do we communicate your personal information?

We may communicate your personal information to other organizations such as our partners or service providers, only for the purposes listed in the previous section What personal information do we collect and why?

In such cases, we will endeavour to protect the personal information communicated by means of written agreements and undertakings, in particular, by requiring such organizations to adopt best practices and security measures consistent with our expectations.

Categories of third parties	What they do for us
Service providers (including their own service providers)	To operate our Website and to provide our services, we use service providers who act on our behalf. In particular, we do business with: Google Analytics, to analyze and produce statistics on the Websites Google Ads, Facebook, LinkedIn Ads, TikTok and X, for targeted advertising and retargeting Microsoft (Arraffinity) to maintain the visitor’s session and save their language preferences Various software providers that allow us to offer you our services, for example the Microsoft Office 365 suite Where necessary to provide our services, to operate our Website or where we are otherwise required to do so under applicable law, we may need to disclose your personal information to our financial, legal or other advisors.

Categories of third parties

What they do for us

Service providers (including their own service providers)

To operate our Website and to provide our services, we use service providers who act on our behalf.

In particular, we do business with:

Google Analytics, to analyze and produce statistics on the Websites
Google Ads, Facebook, LinkedIn Ads, TikTok and X, for targeted advertising and retargeting
Microsoft (Arraffinity) to maintain the visitor’s session and save their language preferences
Various software providers that allow us to offer you our services, for example the Microsoft Office 365 suite

Where necessary to provide our services, to operate our Website or where we are otherwise required to do so under applicable law, we may need to disclose your personal information to our financial, legal or other advisors.

5. How long do we keep your personal information?

We keep your personal information only as long as necessary for the purposes indicated in this policy, unless the law or an extraordinary situation requires us to keep it for longer; for example, in the event of litigation.

6. Where do we keep your personal information?

We keep the personal information of our staff, officers, directors, and job applicants on our servers in Québec, Canada.

7. How do we protect your personal information?

We implement reasonable security measures to ensure the protection of your personal information, whether they are kept on our servers or with a service provider.

For example, we have implemented practices to ensure that only authorized individuals can access your personal information. We maintain access logs and actively monitor our networks. We have prepared and implemented a plan for responding to incidents involving personal information.

However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interactions with us are no longer secure (for example, if you think that the security or accuracy of the information you provided us has been compromised), please contact us immediately at the address indicated in the section How to contact us?

8. What rights do you have regarding your personal information?

We may ask you for proof of identity before responding to your request. Your identification information will only be used for this purpose.

Depending on the jurisdiction where you are, you may have certain rights related to your personal information, such as:

Right of access, rectification, and deletion	Right to withdraw consent
You may request access to the personal information we have regarding you and obtain a copy of it. If the personal information we have regarding you is inaccurate, incomplete or equivocal, or if collecting, communicating or keeping it is not authorized by law, you can require that it be rectified. If the personal information is outdated or obsolete, or if provided by law, you may ask us to delete it.	You may request to withdraw your consent to the use or collection of certain personal information collected. In most cases, withdrawing your consent means that we will no longer be able to respond to your request or provide you the requested service. In any case, we will inform you of the consequences of your request in our response.

Right of access, rectification, and deletion

Right to withdraw consent

You may request access to the personal information we have regarding you and obtain a copy of it.

If the personal information we have regarding you is inaccurate, incomplete or equivocal, or if collecting, communicating or keeping it is not authorized by law, you can require that it be rectified.

If the personal information is outdated or obsolete, or if provided by law, you may ask us to delete it.

You may request to withdraw your consent to the use or collection of certain personal information collected.

In most cases, withdrawing your consent means that we will no longer be able to respond to your request or provide you the requested service. In any case, we will inform you of the consequences of your request in our response.

To learn more about your rights under Québec law, visit the Commission d’accès à l’information website (French only).

To exercise your rights, please send a written request with proof of identity to our Privacy Officer using the contact information indicated in the next section.

9. How to contact us?

You can address any request, question, complaint, or comment regarding this policy to our Privacy Officer:

L’Association des Comités de Résidents Officielle du Québec (ACROQ) inc.
adjointe@acroq.ca

Siège social : 632-1450 rue Hébert,
Drummondville (Québec) J2C 0C7
Canada

10. Will we update this policy?

The policy is effective as of the Last update date shown at the top of the page.

If we make significant changes to this policy, we will notify you on our Website. The changes will take effect upon publication of the notice.

Effective date: April 10, 2026

Privacy and cookies policy