Signing a lease in a private seniors’ residence is an important step that marks the beginning of a new chapter in life. At ACROQ, we believe that the well‑being of seniors in PSRs depends on clear and transparent information. This is why we collaborate with various ACROQ partners to offer you the necessary tools and guide you calmly through this contractual world.
The role of the Tribunal administratif du logement in PSRs
As a resident, you benefit from specific legal protections guaranteed by the Tribunal administratif du logement (TAL) in PSRs. These rights aim to ensure your daily safety:
- The right to respect: you and your loved ones must be treated with courtesy and dignity by all staff.
- The right to remain in the premises: the residence cannot evict you without a formal decision from the tribunal, even if you refuse a rent increase.
- The peaceful enjoyment of your home: you have the right to privacy and to receive visitors without schedule constraints.
- The quality of services: any service mentioned in your lease must be provided consistently.
Resources for seniors in PSRs: included or tailor‑made services
One of the unique aspects of living in a residence is the management of personal services (meals, maintenance, care). To promote the well‑being of seniors in PSRs, you generally have two options to enjoy them:
- Services included in the lease are billed each month at a fixed rate. Note that once included, the residence is not required to accept their withdrawal during the term of the lease.
- Tailor‑made services are at your disposal and can be used as needed. Although more flexible, their rates can be modified by management during the year.
To learn more about this topic, consult the TAL guide: “Being a lessee in a private seniors’ residence.”
How to file a complaint in a PSR?
If a situation concerns you, whether it’s regarding a rent increase deemed abusive or dissatisfaction with the care received, free resources for seniors in PSRs are available to you. If dialogue with management is not enough, these organizations are there for you:
Centres d’assistance et d’accompagnement aux plaintes (CAAPs)
To be informed and benefit from support in all your steps related to the lease.
Service Quality and Complaints Commissioner
To find information on everything related to the quality of care provided in PSRs.
PSR Protecteur du citoyen
The PSR Protecteur du citoyen acts as a second level of recourse if you are dissatisfied with the commissioner’s response or if you wish to report concerning situations.
Need immediate help?
The following document is available only in French.
Consult the CAAPs document “Living in a PSR: lease, rights and obligations”
Useful links for PSR residents and partner information
We regularly update this section with useful links for PSR residents provided by our ACROQ partners, creators of well‑being.
Government of Quebec tenant guide | Protecteur du citoyen capsules |
CAAPs Federation | Tribunal administratif du logement |
Prevention of elder abuse or PSR services
Do you have relevant information on one of these subjects? Here is who you can contact: