Choosing a private seniors’ residence (PSR) is a life choice that ensures well-being through informed decisions. It is not just a change of address, but a true life choice. At ACROQ, we believe that a well‑informed resident is a thriving resident. To succeed in this transition, it is essential to understand how your future living environment functions, from signing the contract to your involvement in the community.
Download the complete guide on the lease
Documents and forms from the Tribunal administratif du logement (TAL)
The law strictly governs the signing of a PSR lease. A PSR lease is a complete contract that may include personal services requested by the resident.
What to do before signing a lease in a PSR
It is essential to read these documents before signing to understand the included fees and optional care clearly. Check if Section G of the lease has been completed; it must indicate the lowest rent paid during the last twelve months.
Knowing the clauses and rights of PSR residents
You must be vigilant, as some operators may try to include illegal clauses or bypass the rules. Knowing your rights as a PSR resident is your best protection against irregularities.
Here are essential resources to help you:
Signing a lease in a private seniors’ residenceInforms you of your rights and obligations. | Being a tenant in a private seniors’ residenceInforms you of your rights and obligations. | Understanding the lease and its scopeProvides examples of illegal clauses that some PSRs may add to building regulations or rules limiting your rights. |
Notice of lessee’s deathForm used to notify the PSR of a death and to make a decision regarding the continuity of the lease. | Appendix 6 to the lease: “Services offered to the tenant by the landlord”Form used to inform the PSR of a departure and the termination of a lease to obtain appropriate care. |
3 options for renewing a lease in a PSR
When it comes time to renew a PSR lease, the residence must send you a written notice. You then have one month to respond. According to the law, you have three clear choices:
Option 1
Accept the renewal and the modifications (such as a rent increase).
Option 2
Refuse the proposed modifications while renewing your lease (which obliges the owner to apply to the TAL to fix the rent).
Option 3
Do not renew your lease and leave the unit at the end of the agreement.
Please note that, except for residences less than five years old, you have the right to remain in the premises, even if you refuse an increase.
The importance of the residence life committee (RLC) in a PSR
To promote well‑being and fairness, it is strongly recommended to choose a residence that supports a residence life committee (RLC) in a PSR. This group serves as the eyes and ears for users.
What is the purpose of an RLC?
- It informs residents and caregivers of their rights and obligations.
- It defends the collective rights and interests of residents.
- It allows for the submission of confidential recommendations aimed at improving overall well‑being.
- It eliminates the fear of retaliation by respecting confidentiality.
FAQ: 8 questions to ask yourself for quality living in a seniors’ residence
To ensure quality of living in a seniors’ residence, you must first shop for one that matches your values and real needs. A private seniors’ residence is not just a building; it is a living environment that should offer an active and safe social life.
Before making your choice, ask yourself the following questions:
1. What leisure activities are offered in a PSR?
A PSR can offer a multitude of leisure activities! Some may be free and, depending on the residence, others may have a minimal cost. It is important to ask.
2. What free services can be found in a PSR?
A PSR can offer a wealth of services for health, well‑being, support, and more! However, some of them may be costly. It is important to ask.
3. Is the general atmosphere of the dining room and common areas welcoming?
The atmosphere reflects the quality of daily living. During your visit, check the cleanliness of the premises, activity in the common areas, and conviviality at meals. A warm climate is often the sign of a healthy social life that promotes well‑being and helps break isolation. Check the weekly menu, which must be displayed.
4. Does the residence have a valid certificate of authorization?
This is an essential and mandatory condition. Ensure that the residence has its valid certificate of authorization issued by Santé Québec. This official seal certifies that the PSR meets the rigorous health and safety standards required by the Ministère de la Santé et des Services sociaux.
5. Is there a climate of collaboration between management and the residents of the PSR?
A climate of trust and mutual respect is the engine of wellness. Prioritize residences where management listens to seniors’ needs and consults with them before making changes. Good collaboration allows problems to be resolved quickly and eliminates any fear of retaliation.
6. Is there a residence life committee?
The residence life committee (RLC) is the preferred communication tool between you and management. Formed of members elected from among the residents and caregivers, it carries your collective voice and collaborates with managers to ensure fairness and continuously improve your quality of life.
7. Should I ask for the price list for services in a PSR?
Yes. It is a good idea to ask for the price list for various services and additional fees, even if you do not need them right now. For example, are there fees for unclogging a toilet? For changing a light bulb?, etc. This is often an opportunity for a PSR to profit at the expense of its residents, rather than paying fees for the slightest service rendered.
8. Should I ask for the chart of all personal care services?
Yes. This applies even if you do not need them for the moment. Above all, avoid signing a lease in a PSR that forces you to accept a service from section 2 of Appendix 6 (in French) that you do not need or have not chosen. This is illegal!